At Yasmin Retreats, your satisfaction is our priority. We take great care to ensure that every product meets our quality standards. However, if you are not fully satisfied with your purchase, our Refund and Return Policy below explains how we can help.
1. Eligibility for Returns
- Returns are accepted only if the item you receive is damaged, defective, or not as described.
- To be eligible for a return, the product must be unused, in its original packaging, and include all tags and accessories.
- You must notify us of any issue within 7 days of receiving your order.
2. How to Request a Return
To initiate a return, please email [email protected] with the following details:
- Your order number
- A brief explanation of the issue
- Clear photos or videos (if applicable) showing the defect or damage
Our team will review your request and provide instructions for returning the item.
3. Return Approval and Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your request.
- Approved returns will qualify for either a replacement or a refund, depending on the situation and your preference.
- Returned items must reach us before a replacement or refund can be processed.
4. Refund Method
As all purchases are made through Cash on Delivery (COD), approved refunds will be issued via bank transfer or another agreed method within 7–10 business days after approval.
5. Non-Returnable Items
We cannot accept returns or issue refunds for:
- Items that have been used or damaged after delivery.
- Products returned without original packaging or missing parts.
- Returns made after the 7-day window.
6. Damaged or Wrong Items
If you receive the wrong product or a damaged item, please contact us immediately at [email protected]. We will arrange a replacement or refund at no extra cost once your claim is verified.
7. Contact Us
If you have any questions about this Refund and Return Policy, please reach out to us at:
📧 [email protected]