At Yasmin Retreats, we’re committed to delivering your outdoor gear and travel essentials quickly and safely. Please review our Shipping Policy to understand how your orders are processed and delivered.
1. Order Processing
- Orders are processed within 2–4 business days after confirmation.
- You will receive a confirmation message once your order has been dispatched.
- We process orders Monday through Friday, excluding public holidays.
2. Delivery Method
- All deliveries are handled through trusted courier partners.
- We offer Cash on Delivery (COD) as our only payment method.
- Please ensure someone is available at your address to receive the package and make the payment upon delivery.
3. Delivery Timeframe
- Most orders are delivered within 5–10 business days after dispatch.
- Delivery times may vary depending on your location and courier availability.
- In rare cases, delays may occur due to weather conditions, public holidays, or unforeseen logistical issues.
4. Shipping Charges
- Shipping fees, if applicable, will be clearly mentioned during checkout before you confirm your order.
- Occasionally, we may offer free shipping promotions on select products or orders above a certain amount.
5. Tracking Your Order
Once your order has been shipped, we may provide a tracking link or courier reference number so you can monitor your delivery status.
6. Delivery Issues
If your order hasn’t arrived within the expected timeframe or you encounter any delivery problems, please contact us at [email protected].
Our team will assist you in resolving the issue promptly.
7. Undeliverable Orders
If a delivery attempt fails due to an incorrect address or unavailability of the recipient, the order may be returned to us. In such cases, you can contact us to arrange a re-delivery.
8. Contact Us
For any questions or assistance regarding shipping or delivery, please reach out to us at:
📧 [email protected]